Conflict Management Course in Dubai
Conflict Management?
Course Objectives:
- By the end of this training course, the participants willhave:
- Defined confrontation and their role in preventing and managing conflict in the workplace.
- Recognize their preferred approach when faced with conflict and adopt alternative strategies to resolve it.
- Understand the relationship between thoughts and behavior’s and managed their thoughts to remain positive and confident.
- Demonstrate how to handle challenging customer situations in a positive, assertive and empathetic manner.
- Develop their own toolkit for managing stress and maintaining resilience.
Course Overview?
Conflict styles
- Understanding different styles and responses to conflict
- Recognizing your own preferred way of dealing with conflict
- Identifying the impact of different conflict styles
- Presentation, individual questionnaire and reflection, small group exercise and review
Understanding and managing thoughts and beliefs
- Beliefs and behavior’s
- Self-talk
- Applying to conflict, confidence and stress
- Facilitator tips, discussion with practical exercise
Preventing and managing conflict
- Controlling the challenging customer situations with assertiveness and empathy
- Demonstration, facilitator tips and practice sessions
Developing a stress and resilience toolkit
- An introduction to stress awareness
- Review of current coping strategies and sharing best practice
- Techniques to use before, during and after the customer conversation
- Team support and positivity – maintaining a positive atmosphere while working in a negative ‘environment’
Practice sessions
- Testing out the use of current and new strategies
- Practice sessions in pairs or trios, facilitated group review
Action planning and reflection
- Review of learning and action planning, course feedback
- Individual reflection and action planning exercise, facilitated group review
Leadership & Conflict management
Influencing Soft Skills
Emotional Intelligence in Leadership Management
The training will be supported with:
- An optional participant pre-course questionnaire and/or pre-course reading to prepare for the training.
- A colour printed workbook with tips, techniques and space for personal notes
Conflict Management Exercises and Activities To Use With Your Team:
As a manager you should certainly be able to handle conflict.
Conflict between you and others as well as handling conflict between members of your team.
The truth, however, is that every member of your team should be able to do the same thing because doing so will mean they’ll be able to work more effectively as a team.
So whether you’re looking for some ideas to use with your team or a trainer looking for a conflict exercise to use on a course here are a couple of useful activities for you to use.
Conflict Activity: Four Words
Conflict Activity: Divide The Loot
Conflict Activity: Everything Before The BUT is BS
Benefits of Conflict Management Course in Dubai :
- Conflict Management Course in Dubai by our trained experts.
- You will get both Institutional certificate and the KHDA certificate.
- Spoton provides you the facility to schedule the classes according to your availability.
- You will get the Conflict Management Course study materials to study further.
Enquire About The Course
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SpotOn Student Benefits
Focused Training
Placement Assistance
Individual Lab Support
Expert Trainers
Flexible Timings
Interview Preparation
Hands on Training
Affordable Course Fees
Student Testimonials
I recently completed my Interior designing softwares and it was an amazing experience. I studied AutoCad, Revit and SketchUp here. The time schedule was really flexible. I had two tutors and one of them was Sarath sir, he was very helpful and improved me a lot in software skills and as well as other professional skills. And to specially mention, all the tutors and staffs were friendly and supportive. There are many other courses in this institute and I strongly recommend to try those here.
I just completed my VAT course at the Spoton training institute. I was new to Dubai and was a little scared to explore and learn new things but my trainer made it very easy, he made the course interesting and delivered it simply. If any doubt arrives in the class he will clear that doubt with some examples from his work experience so that I can understand easily. I got more knowledge from this class, so I thank spoton institute.
My experience working with Spoton has been nothing but incredible. I was always presented with opportunities to learn and grow professionally and personally with regard to my field in Cybersecurity. It is a blessing to form relationships and work with gifted and intelligent individuals who are just as passionate about what they do as I am. Spoton is definitely a great company, and I hope to do more work with them in the future.
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I recently completed the VAT course at SpotOn, taking online classes . I’m pleased to say it was an excellent experience. Jiss Thomas’s was my trainer and his teaching was comprehensive, making complex topics easy to grasp. The online platform was user-friendly, ensuring a smooth learning process. I highly recommend SpotOn for their VAT course, especially for the convenience of online learning and the expertise of trainers like Jiss Thomas.
CANDIDATES WHO WANTS TO EXPERT IN ENGLISH COMMUNICATION SKILLS
Frequently Asked Questions?
- This course will guide you how to create persuasive messages and ask thoughtful questions.
- This course will empower your ability to communicate
- You will learn how to understand the other personalities strategically.
- More practical skill training sessions for communication skills.
- Practicing for interview sessions
- Online and offline
- We have well experienced trainers for this course.
- You will be trained by experts.
- Spoton provides you the facility to schedule the classes according to your availability.
- You will get the study materials to study further.
- It is all about improving your skills based on communication strategies.
- Its’ nearly one and half months duration.
- The course is designed approximately one and half months.
- The duration can be adjustable according to your needs.
- If you need to complete the course as soon as possible we can provide you the facility for fast track.
- It will depend on the student’s and the trainer’s availability.
- You can select any three days including both weekdays and weekends.
- Timing will be flexible ( 2 hours per day)
- It is open from 9.30am-9.00pm