Conflict Management Course in Dubai

Conflict Management?

Course Objectives:

  • By the end of this training course, the participants willhave:
  • Defined confrontation and their role in preventing and managing conflict in the workplace.
  • Recognize their preferred approach when faced with conflict and adopt alternative strategies to resolve it.
  • Understand the relationship between thoughts and behavior’s and managed their thoughts to remain positive and confident.
  • Demonstrate how to handle challenging customer situations in a positive, assertive and empathetic manner.
  • Develop their own toolkit for managing stress and maintaining resilience.
Communication Skill Course in Dubai

Course Overview?

Conflict styles

  • Understanding different styles and responses to conflict
  • Recognizing your own preferred way of dealing with conflict
  • Identifying the impact of different conflict styles
  • Presentation, individual questionnaire and reflection, small group exercise and review

Understanding and managing thoughts and beliefs

  • Beliefs and behavior’s
  • Self-talk
  • Applying to conflict, confidence and stress
  • Facilitator tips, discussion with practical exercise

Preventing and managing conflict

  • Controlling the challenging customer situations with assertiveness and empathy
  • Demonstration, facilitator tips and practice sessions

Developing a stress and resilience toolkit

  • An introduction to stress awareness
  • Review of current coping strategies and sharing best practice
  • Techniques to use before, during and after the customer conversation
  • Team support and positivity – maintaining a positive atmosphere while working in a negative ‘environment’

Practice sessions

  • Testing out the use of current and new strategies
  • Practice sessions in pairs or trios, facilitated group review

Action planning and reflection

  • Review of learning and action planning, course feedback
  • Individual reflection and action planning exercise, facilitated group review

Leadership & Conflict management

Influencing Soft Skills

Emotional Intelligence in Leadership Management

The training will be supported with:

  • An optional participant pre-course questionnaire and/or pre-course reading to prepare for the training.
  • A colour printed workbook with tips, techniques and space for personal notes

Conflict Management Exercises and Activities To Use With Your Team:

As a manager you should certainly be able to handle conflict.

Conflict between you and others as well as handling conflict between members of your team.
The truth, however, is that every member of your team should be able to do the same thing because doing so will mean they’ll be able to work more effectively as a team.

So whether you’re looking for some ideas to use with your team or a trainer looking for a conflict exercise to use on a course here are a couple of useful activities for you to use.

Conflict Activity: Four Words
Conflict Activity: Divide The Loot
Conflict Activity: Everything Before The BUT is BS

Communication Skill Course in Dubai

Benefits of Conflict Management Course in Dubai :

  • Conflict Management Course in Dubai by our trained experts.
  • You will get both Institutional certificate and the KHDA certificate.
  • Spoton provides you the facility to schedule the classes according to your availability.
  • You will get the Conflict Management Course study materials to study further.
Enquire About The Course

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    Frequently Asked Questions?

    • This course will guide you how to create persuasive messages and ask thoughtful questions.
    • This course will empower your ability to communicate
    • You will learn how to understand the other personalities strategically.
    • More practical skill training sessions for communication skills.
    • Practicing for interview sessions
    • Online and offline
    • We have well experienced trainers for this course.
    • You will be trained by experts.
    • Spoton provides you the facility to schedule the classes according to your availability.
    • You will get the study materials to study further.
    • It is all about improving your skills based on communication strategies.
    • Its’ nearly one and half months duration.
    • The course is designed approximately one and half months.
    • The duration can be adjustable according to your needs.
    • If you need to complete the course as soon as possible we can provide you the facility for fast track.
    • It will depend on the student’s and the trainer’s availability.
    • You can select any three days including both weekdays and weekends.
    • Timing will be flexible ( 2 hours per day)
    • It is open from 9.30am-9.00pm

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