Customer Service Skills Course
Overview of Customer Service Skills Course:
Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level.
Customer Service Skills Course Description:
- Customer service skills are the set of behaviors you rely on when interacting with a customer. They can also be useful when following up after an initial conversation.
- To accomplish this, you will likely to use several different skills:
- Communication.
- Empathy
- Patience.
- Technical Knowledge
Customer Service Skills Course Outline:
Module 1: Introduction to Customer Service
- What Is Customer Service?
- Developing a Customer-Centric Mindset
- Who Are Your Customers?
- Internal Customers & External Customers
- When & Where Does Customer Service Take Place?
- The Need for Customer Service
- Rewards Penalties
- What Does Customer Service Mean To You?
- Unpleasant Experiences
- Satisfying Experiences
- Developing a Customer Friendly Attitude
- Evaluation
- Excitement is Contagious
Module 2: Customer Service:
- Communication Skills
- Developing Effective Communication Skills
- Presenting a Professional Image
- Non-verbal Communication Skills
- Body Language Key Body Language Aspects
- Physical Distance
- Verbal Communication Skills
- Choice of Words
- Tone of Voice
- The Choice of Words
Module 3: Customer Analysis:
- Knowing your Customer
- Customer Expectations
- Assertive Working Style
- Results-Oriented
- Analytical
- Details-Oriented
- Amiable
- People-Oriented
- Dominant Behavioral Style
- Determining Your Level of Service
Module 4: Calming Upset Customers
- What Makes Customers Upset?
- Avoiding Upsets
- What Can You Do To Avoid Upsets?
- 5 Key Steps to Calming Upset customers
- Accurately identify the problem.
- Confirm The Customer’s Value
- Synchronize & Summarize
- Conclude by Affirming The Customer’s Value Again
- What to Do When You Are Upset?
Module 5: Telephone Customer Service
- Mastering the Telephone
- Answering the Telephone
- A Professional Greeting
- Active Listening
- Putting Callers on
- Hold Recommendations
- Transferring a Call
- Taking a Message
- Voice Mail
Module 6: Internet Customer Skills
- The Internet Customer
- E-mail Communication Guidelines
- Online Chat
- Internet Customer Skills
- Scripted Responses
- Introduction
Benefits of Customer Service Skills Course in Dubai:
- Customer Service Skills Course in Dubai by our trained experts.
- You will get both Institutional certificate and the KHDA certificate.
- Spoton provides you the facility to schedule the classes according to your availability.
- You will get the Customer Service Skills Course study materials to study further.
Enquire About The Course
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SpotOn Student Benefits
Focused Training
Placement Assistance
Individual Lab Support
Expert Trainers
Flexible Timings
Interview Preparation
Hands on Training
Affordable Course Fees
Student Testimonials
I recently completed my Interior designing softwares and it was an amazing experience. I studied AutoCad, Revit and SketchUp here. The time schedule was really flexible. I had two tutors and one of them was Sarath sir, he was very helpful and improved me a lot in software skills and as well as other professional skills. And to specially mention, all the tutors and staffs were friendly and supportive. There are many other courses in this institute and I strongly recommend to try those here.
I just completed my VAT course at the Spoton training institute. I was new to Dubai and was a little scared to explore and learn new things but my trainer made it very easy, he made the course interesting and delivered it simply. If any doubt arrives in the class he will clear that doubt with some examples from his work experience so that I can understand easily. I got more knowledge from this class, so I thank spoton institute.
My experience working with Spoton has been nothing but incredible. I was always presented with opportunities to learn and grow professionally and personally with regard to my field in Cybersecurity. It is a blessing to form relationships and work with gifted and intelligent individuals who are just as passionate about what they do as I am. Spoton is definitely a great company, and I hope to do more work with them in the future.
I had a fantastic experience with the fashion designing course at Spoton Training Institute . The curriculum covered a diverse range of topics, including fashion digital illustration, fashion draping, garment construction, and pattern making. Ayana, our trainer, was exceptional, providing thorough guidance and expertise. The classes were engaging, and the overall atmosphere was conducive to learning. I highly recommend this institute for anyone looking to pursue a comprehensive and hands-on fashion design education.
I recently completed the VAT course at SpotOn, taking online classes . I’m pleased to say it was an excellent experience. Jiss Thomas’s was my trainer and his teaching was comprehensive, making complex topics easy to grasp. The online platform was user-friendly, ensuring a smooth learning process. I highly recommend SpotOn for their VAT course, especially for the convenience of online learning and the expertise of trainers like Jiss Thomas.
CANDIDATES WHO WANTS TO EXPERT IN CUSTOMER SERVICE SKILL
Frequently Asked Questions?
- To get a better understanding about the Spanish language
- To migrate to Spain
- To find a better job opportunity
- We engage the students in more practical sessions with our certified trainers.
- We teach this language in different levels like A1, A2, B1, B2, C1, and C2 in this course.
- Online and offline
- We have qualified native Spanish trainers.
- You will get more practical knowledge than theory.
- You will be trained by experts.
- You will get both institutional certificate and the KHDA certificate.
- Spoton provides you the facility to schedule the classes according to your availability.
- You will get the study materials to study further.
- This course is about how we pronounce and use Spanish language.
- We guide the students for the preparation for DELE exam.
- This language helps you to find better job opportunities in Spain.
- The course is designed approximately one and half months.
- The duration can be adjustable according to your needs.
- If you need to complete the course as soon as possible we can provide you the facility for fast track.
- It will depend on the student’s and the trainer’s availability.
- You can select any three days including both weekdays and weekends.
- Timing will be flexible ( 2 hours per day)
- It is open from 9.30am-9.00pm
We offer two certificate:
- Institutional certificate
- KHDA certificate (Knowledge & Human Development Authority of Dubai)